QWhen do tickets go on sale?

AThe sale will begin from 10/12 (Sat) 12:00 PM. There will be 4 Ticket Sales Period releasing tickets of each sections and are sold through Official Film Festival website.
There are preliminary lottery sales for some of the films. Lottery sales are available from 9 / 27-10 / 1 for the general public.
Please see here for details.

QWhere can the tickets be purchased?

AThe tickets purchase can be made from List of Films page of the official web site.
Operation hours for purchasing are 24 hours following the start of sales. Purchasing of the tickets can also be made at the TIFF ticket center in the venue from October 28th (Monday),
Roppongi Hills 2F Oyane Plaza
[Service Date and Time] 10/28 (Mon)-11/5 (Tue) 9:30 AM to 20 minutes after the start of the final screening of the day at Roppongi venue.
* During the all-night screening, tickets will be sold at the temporary ticket sales counter in the theater after the TIFF Ticket Center has closed,

Tokyo International Forum
[Service Date and Time] 11/5 (Tue) 14:00 to 20 minutes after the final screening of the day at the Tokyo International Forum has begun.
* Only tickets for films that will be screened at the Tokyo International Forum will be sold.

QWhat are the payment methods that can be used for purchasing tickets?

AThe following settlements method are available at the Film Festival official website and the TIFF ticket center.
Purchase at the Film Festival at official website
　Credit Card （Visa / MasterCard / JCB / Diners / AmericanExpress）
　Convenience store payment (Family Mart) * Ticketing fee is 150 yen per seat.
Purchase at TIFF Ticket Center (Roppongi Hills 2F, Oyane Plaza and Tokyo International Forum)
　Credit Card （Visa / MasterCard / JCB / Diners / AmericanExpress）
　Cash
* Only cash payment can be made for purchase at the temporary ticket sales counter in the theater during the all-night screening.

QAre there specification for email domain settings?

APlease set to receive the domain @ tiff-ticket.net.
【Using the domain specified reception】
* When using mobile phone domain specified reception, please add "@ tiff-ticket.net".
* When using au (@ ezweb.ne.jp), in addition to the above, add "@ tiff-ticket.net" to the "Spoofing Suppression List".

QUntil when can the purchase be made？

AThe purchase deadline varies depending on the payment method of the official website.
Payment by credit card: Up to 20 minutes after the start of the screening of the film you want to see.
Payment at the convenience store: 5 days prior to the screening of film you want to see.
* However, please settle the payment within 3 days including the date of purchase.
Also, tickets at the TIFF Ticket Center can be purchased up to 20 minutes after the start of the screening of the film you want to see.

QHow many tickets can the purchase be made at a time?

AThe tickets for Opening film, GALA Screening, Closing Ceremony + Tokyo Grand Prix film, Special Screenings are limited to 2 tickets per application.
Other screening tickets are limited to 4 tickets per application.

QPurchasing student ticket for 500 yen?

AThe tickets can be purchased at the official website and TIFF Ticket Center from 0:00 of the day of the screening for each film,
Please bring your student ID card when purchasing and entering. Without the presentation of the ID, the student must pay the difference of the ticket cost.

QAre TOHO Cinemas Roppongi Premium Box Seat and Premier Luxury Seat available?

ASeats can be assigned during the ticket purchase. A special charge of 800 yen is required.

Q Will there be additional sales or tickets for day-of-show sold when the tickets are sold out?

A General tickets are sometimes resold when the previous payments aren’t settled. No reminders are made for the resell of this tickets. No day-of-show tickets are sold for tickets which advance tickets have been sold out.

Q Can tickets be refunded?

A Please be reminded that the purchased tickets are non-refundable or cannot be exchanged.

QWhat to do when “Sorry page” displays on the ticket site?

APlease close your browser and try again later.

QCan children be admitted to the screening?

AThe pre-school children are not admitted except for the following program.
TIFF-Children Special Voiceover Performance by Vanilla Yamazaki.
* Free admission for children under 3 years old (up to 1 child per parent)

QTicketing method at convenience store payment (Family Mart)

A1 The customer number (12 digits) and confirmation number (5 digits) will be sent to your email address entered at the time of purchase.
2 Enter your customer number and confirmation number at the Famiport installed at Family Mart and pay at the cash register. "Handling statement and receipt (customer copy)" (voucher ticket) will be issued.
3 After the payment, a purchase email with a QR code will be sent to your email address registered at the time of purchase.
* The payment deadline is 23:59 on the third day, including the date of the purchase. If the deadline has already passed, the reservation will be invalid.
* If you pay at a convenience store, a ticketing fee is 150 yen per seat.

Q What can be don when QR Code wasn’t sent?

A Please contact the Tokyo International Film Festival Ticket Information Center.

Q What can be done when QR Code was lost, or smart phone / tablet devices have malfunctioned, or batteries have run out and cannot display the QR Code?

A Please inquire the staff at the Ticket Support Desk located at the theater entrance area. For proof of purchase we may ask for your identification card.

QHow can I watch the screening following the purchase of the tickets?

APlease present the QR code in the purchase email sent to you at the entrance to the screening venue.
The QR code can be printed or displayed on a smartphone or tablet.
* We may ask for the proof of purchase, please bring your identification card.

Q Is the admission with tickets purchased other than the official website or TIFF Ticket Center permitted?

AUnauthorized acts such as for-profit resale of tickets and numbers required at the time of ticket exchange, and QR codes are prohibited.
If a ticket purchase from a site other than the official website or TIFF Ticket Center is found, admission will be refused.

QWhat to do when the QR code cannot be displayed due to the smartphone or tablet is malfunctioning or out of batteries.

APlease contact the "Ticket Support Desk" staff next to the theater entrance.
* ID may be required to confirm your purchase.

QHow do I enter the theater in wheelchair?

APlease purchase the general seat tickets and call the Tokyo International Film Festival Ticket Information Center at
the contact telephone number: 050-3538-3490 (operator correspondence).

Reception hours: 10/9 (Wed) to 11/5 (Tue) 12:00 to 18:00 every day
*Closed on 10/19 (Sat) and 20 (Sun)

Please visit early on the day and make an inquiry to the screening theater staff. The staff will guide you to the wheelchair area in each screen if there are vacancies. The wheelchair area is limited in number. We may have to decline your request as soon as the area becomes occupied.

In case there are no vacancies, we will be able to guide the guests who are able to move to the seats to the seat which you have purchased and store your wheelchair in the theater. The staff will not be able to carry your body or lift the wheelchair, but will be able to support you by lending their shoulders and hands. Please feel free to ask the staff.

The Tokyo International Film Festival does not sell wheelchair tickets.
If you are unable to enter and view the screening due to the Fire Service Act, etc., you will be refunded on the day of your visit.

QCan the TOHO Cinema Mileage be used?

AScreening at the Tokyo International Film Festival is not eligible for TOHO Cinemas Cinema Mileage.

QCan I get parking service with my purchased ticket?

ATickets for the Tokyo International Film Festival are not eligible for the parking ticket service at each venue.

Purchase of Openin / Gala Screening / Special Screenings / Closing Ceremony＋Tokyo Grand Prix Winning Film Screening tickets are limited to 2 tickets per purchase. The other screenings are limited to 4 tickets per purchase.
All film festival seats are on reserve basis unless otherwise announced.
Please see website film and event page for details of Admission Free screenings and about participation of events.