About Purchasing Tickets
Following the Lottery ticket for E-mail newsletter subscribers and Pre-order lottery, Tokyo International Film Festival will begin General ticket sales of each screening sections from 10/12 (Sat) and 13 (Sun) through our official film festival web site.
The ticket purchase can also be made at the TIFF Ticket Center located in Roppongi Hills 2F O-YANE PLAZA and Tokyo International Forum (11/5 only) during the film festival.

* The advance tickets for the [Film Treasures from the Library of Congress], which will be screened at the National Film Archive will be available at Ticket Pia from 10/17 (Thu) 10:00AM and the same day tickets will be released at the National Film Archive.

Enjoy the selected movies from around the world.

* Tickets will be issued by QR Code Tickets.
* Following the completion of the payment, we will send you a purchase completion email with a QR code from the domain @ tiff-ticket.net. Please be sure to make the settings so that you can receive email from the domain @ tiff-ticket.net in advance.
* Display your smartphone screen for scanning or bring the print-out at the door.

Pre-order lottery sales

Service Hours 9/27(Fri) 12:00~10/1(Tue) 13:00

Pre-order lottery tickets for Opening Film - Tora-san, Wish You Were Here, Gala SCREENING - Talking the Pictures, The 47 Rōnin in Debt, That Moment, My Heart Cried and Human Lost are on sale. Ticket purchase can be made with the order application form available in the film page of official website.

Payment and methods for receiving tickets for Pre-order lottery sales films  +
Tora-san, Wish You Were Here

Opening Film

Tora-san, Wish You Were Here

10/28(Mon) 18:30
EX Theater Roppongi

Talking the Pictures

Gala Screening

Talking the Pictures

10/31(Thu) 18:30
TOHO CINEMAS Roppongi Hills SCREEN7

The 47 Rōnin in Debt

The 47 Rōnin in Debt

10/27(Sun) 18:15
TOHO CINEMAS Roppongi Hills SCREEN7

That Moment, My Heart Cried

That Moment, My Heart Cried

10/30(Wed) 14:00
EX Theater Roppongi

Human Lost

Human Lost

11/2(Sat) 10:20
EX Theater Roppongi

Payment and methods for receiving tickets

Lottery winners will receive email notification by 10/6 (Sun).当選メールの案内に従って、10/7(月)~10(木)の間に、ご購入手続きをお済ませください。

Credit Card Payment
QR Code will be sent to the email address which you entered in the purchase completion page.
Convenience store payment
(Services available only at Family Mart chain stores)

Ticketing service fee of 150 Yen per one seat will be charged.

The customer number (12 digits) and confirmation number (5 digits) will be sent to your email address entered at the time of purchase.

Complete payment at Family Mart within the period of 3 days including purchase day.

QR Code will be sent to the email address which you entered in the purchase completion page.

  • Two tickets purchase per one application can be made. Seat selection is unavailable.
  • Seat numbers can be confirmed during the purchase transaction.
  • There will be no General Sales tickets on 10/12-13 for 5 films sold during the Pre-Order lottery sales.
  • In case the reserved ticket date expires, the official film festival site may be able to provide additional sales of the ticket.
  • No reminders will be made for timing or initiation of the sales for additional tickets.
General ticket sales

Service Hours10/12 (Sat) ~11/5 (Tue)

General tickets will be sold on a first come, first served basis at our official web site. Ticket purchase can be made through each film section from below choices of date and time.

Application for purchase/Payment and methods for receiving tickets +
  1. Accessing to the Films Lineup page of your preference
  2. Click purchase button (Online Ticket Site) in the Schedule/Ticket column of Films Lineup page.
  3. Follow the directions given in Online Ticket Site and complete purchase transaction.
ticket Purchase Screenshot
Payment and methods for receiving tickets
Credit Card Payment
QR Code will be sent to the email address which you entered in the purchase completion page.
Convenience store payment
(Services available only at Family Mart chain stores)

Ticketing service fee of 150 Yen per one seat will be charged.

The customer number (12 digits) and confirmation number (5 digits) will be sent to your email address entered at the time of purchase.

Purchase number will be sent the email address which you entered in the purchase completion page.

Complete payment at Family Mart within the period of 3 days including purchase day.

QR Code will be sent to the email address which you entered in the purchase completion page.

  • There will be no General Sales tickets on 10/12-13 for 5 films sold during the Pre-Order lottery sales.
  • In case the reserved ticket date expires, the official film festival site may be able to provide additional sales of the ticket.
  • No reminders will be made for timing or initiation of the sales for additional tickets.

Roppongi Hills 2F O-YANE PLAZA

TIFF Ticket Center counters

Service Hours10/28(Mon)~11/5(Tue) from 9:30 am until 20 min. after the start of the venue's last screening of the day.

For the location of TIFF Ticket Center please see here. Walk pass the TOHO Cinemas stairs towards Roppongi Hills to find TIFF Ticket Center at the right hand side of O-Yane Plaza.

  • Purchase of tickets on sale for all dates and time can be made at EX Theater, (Including screenings and events held at Tokyo International Forum)
  • Ticket purchase can be made by credit card or in cash.
  • The ticket purchase for all night screenings can be made at Toho Cinemas Roppongi Hills ticket counter after the TIFF Ticket Center service hours have ended. (Cash payments only)

Tokyo International Forum

Service Hours11/5(Tue) only from 14:00

  • The ticket purchase for films can be made at the screening venue, Tokyo International Forum.
  • Ticket purchase can be made by credit card or in cash.

Prices *1

(Tax Included)

Sections/Programs Prices

Adult

Student*2 Student Same Day*2
Available from 0:00
Opening Tora-san, Wish You Were Here ¥2,600 ¥2,100 ¥2,100
Gala SCREENING Talking the Pictures
Crosing Ceremony + Tokyo Grand Prix Winning Film Screening
Special Screenings The Irishman ¥2,100 ¥1,500 ¥500
Other Special Screenings ¥1,900 ¥1,500 ¥500
Special Program CinemaKabuki Onna Goroshi Abura no Jigoku (Murder in a Hell of Oil) ¥2,100 ¥1,500 ¥500
Special Program That Moment, My Heart Cried, Seijo Story - 60 Years of Making Films, The Return ¥1,900 ¥1,500 ¥500
Other Special Programs ¥1,400 ¥1,100 ¥500
Competition(Including Award-Winning Film Screenings) ¥1,600 ¥1,100 ¥500
Asian Future
Japanese Cinema Splash Special Program Reiwa Uprising ¥1,900
Other Japanese Cinema Splash ¥1,600 ¥1,100 ¥500
World Focus
CROSSCUT ASIA The Halt ¥2,000 ¥1,500
Other CROSSCUT ASIA ¥1,600 ¥1,100 ¥500
Japan Now 37 Seconds, Taro the Fool, Samurai Shifters, Listen to the Universe, Miyamoto, Labyrinth of Cinema ¥1,900 ¥1,500 ¥500
Other Japan Now ¥1,400 ¥1,100 ¥500
Japanese Animation Masters Weathering with You ¥1,900 ¥1,500 ¥500
Other Japanese Animation Masters ¥1,400 ¥1,100 ¥500
Japanese Classics
Youth(TIFF-Children/Special Voiceover performance by Vanilla Yamazaki/TIFF-Teens/Teens Meet Cinema) ¥1,500 ¥500

Co-Hosted/Allied, Events and Others

Adult

Student*2 Student Same Day*2
Available from 0:00
Minato Screening ¥1,400 ¥1,100 ¥500
2019 PFF Award-Winning Film Screening
Screening of an award-winning film from SKIP CITY INTERNATIONAL D-Cinema FESTIVAL 2019
American Airlines Award Inter College Short Film Competition
STAR CHANNEL MOVIES Selection
Return of Tokyo International Fantastic Film Festival ¥3,500
Outdoor Screenigs 2019 in Tokyo Midtown Hibiya, Hibiya Step Square Free

Sections/Programs rices
Film Treasures from the Library of Congress

* The advance tickets for this sectio will be available at Ticket Pia from 10/17 (Thu) 10:00AM and the same day tickets will be released at the National Film Archive.
Single Ticket ¥1,300
University, College & High School Students, Seniors (age 65 or over) ¥1,100
Elementary & Junior High School Pupils ¥520
Disabled People (with one companion) ¥520

“Campus Members” ¥900 (students), ¥1000 (faculty members)
※「Student U30」First 20 students under 30 years of age will be admitted free with presentation of a valid student ID card

*1 ¥800 premium fare will be added to the above prices for TOHO CINEMAS Roppongi Premier Box Seats and Premier Luxury Seats.
*2 Student ID will be required for entry.

Q&A on Tickets

About ticket purchase
QWhen do tickets go on sale?
AThe sale will begin from 10/12 (Sat) 12:00 PM. There will be 4 Ticket Sales Period releasing tickets of each sections and are sold through Official Film Festival website.
There are preliminary lottery sales for some of the films. Lottery sales are available from 9 / 27-10 / 1 for the general public.
Please see here for details.
QWhere can the tickets be purchased?
AThe tickets purchase can be made from List of Films page of the official web site.
Operation hours for purchasing are 24 hours following the start of sales. Purchasing of the tickets can also be made at the TIFF ticket center in the venue from October 28th (Monday),
Roppongi Hills 2F Oyane Plaza
[Service Date and Time] 10/28 (Mon)-11/5 (Tue) 9:30 AM to 20 minutes after the start of the final screening of the day at Roppongi venue.
* During the all-night screening, tickets will be sold at the temporary ticket sales counter in the theater after the TIFF Ticket Center has closed,

Tokyo International Forum
[Service Date and Time] 11/5 (Tue) 14:00 to 20 minutes after the final screening of the day at the Tokyo International Forum has begun.
* Only tickets for films that will be screened at the Tokyo International Forum will be sold.
QWhat are the payment methods that can be used for purchasing tickets?
AThe following settlements method are available at the Film Festival official website and the TIFF ticket center.
Purchase at the Film Festival at official website
 Credit Card (Visa / MasterCard / JCB / Diners / AmericanExpress)
 Convenience store payment (Family Mart) * Ticketing fee is 150 yen per seat.
Purchase at TIFF Ticket Center (Roppongi Hills 2F, Oyane Plaza and Tokyo International Forum)
 Credit Card (Visa / MasterCard / JCB / Diners / AmericanExpress)
 Cash
* Only cash payment can be made for purchase at the temporary ticket sales counter in the theater during the all-night screening.
QAre there specification for email domain settings?
APlease set to receive the domain @ tiff-ticket.net.
【Using the domain specified reception】
* When using mobile phone domain specified reception, please add "@ tiff-ticket.net".
* When using au (@ ezweb.ne.jp), in addition to the above, add "@ tiff-ticket.net" to the "Spoofing Suppression List".
QUntil when can the purchase be made?
AThe purchase deadline varies depending on the payment method of the official website.
Payment by credit card: Up to 20 minutes after the start of the screening of the film you want to see.
Payment at the convenience store: 5 days prior to the screening of film you want to see.
* However, please settle the payment within 3 days including the date of purchase.
Also, tickets at the TIFF Ticket Center can be purchased up to 20 minutes after the start of the screening of the film you want to see.
QHow many tickets can the purchase be made at a time?
AThe tickets for Opening film, GALA Screening, Closing Ceremony + Tokyo Grand Prix film, Special Screenings are limited to 2 tickets per application.
Other screening tickets are limited to 4 tickets per application.
QPurchasing student ticket for 500 yen?
AThe tickets can be purchased at the official website and TIFF Ticket Center from 0:00 of the day of the screening for each film,
Please bring your student ID card when purchasing and entering. Without the presentation of the ID, the student must pay the difference of the ticket cost.
QAre TOHO Cinemas Roppongi Premium Box Seat and Premier Luxury Seat available?
ASeats can be assigned during the ticket purchase. A special charge of 800 yen is required.
Q Will there be additional sales or tickets for day-of-show sold when the tickets are sold out?
A General tickets are sometimes resold when the previous payments aren’t settled. No reminders are made for the resell of this tickets. No day-of-show tickets are sold for tickets which advance tickets have been sold out.
Q Can tickets be refunded?
A Please be reminded that the purchased tickets are non-refundable or cannot be exchanged.
QWhat to do when “Sorry page” displays on the ticket site?
APlease close your browser and try again later.
QCan children be admitted to the screening?
AThe pre-school children are not admitted except for the following program.
TIFF-Children Special Voiceover Performance by Vanilla Yamazaki.
* Free admission for children under 3 years old (up to 1 child per parent)

About collecting your tickets
QTicketing method at convenience store payment (Family Mart)
A1 The customer number (12 digits) and confirmation number (5 digits) will be sent to your email address entered at the time of purchase.
2 Enter your customer number and confirmation number at the Famiport installed at Family Mart and pay at the cash register. "Handling statement and receipt (customer copy)" (voucher ticket) will be issued.
3 After the payment, a purchase email with a QR code will be sent to your email address registered at the time of purchase.
* The payment deadline is 23:59 on the third day, including the date of the purchase. If the deadline has already passed, the reservation will be invalid.
* If you pay at a convenience store, a ticketing fee is 150 yen per seat.
Q What can be don when QR Code wasn’t sent?
A Please contact the Tokyo International Film Festival Ticket Information Center.
Q What can be done when QR Code was lost, or smart phone / tablet devices have malfunctioned, or batteries have run out and cannot display the QR Code?
A Please inquire the staff at the Ticket Support Desk located at the theater entrance area. For proof of purchase we may ask for your identification card.

About admission
QHow can I watch the screening following the purchase of the tickets?
APlease present the QR code in the purchase email sent to you at the entrance to the screening venue.
The QR code can be printed or displayed on a smartphone or tablet.
* We may ask for the proof of purchase, please bring your identification card.
Q Is the admission with tickets purchased other than the official website or TIFF Ticket Center permitted?
AUnauthorized acts such as for-profit resale of tickets and numbers required at the time of ticket exchange, and QR codes are prohibited.
If a ticket purchase from a site other than the official website or TIFF Ticket Center is found, admission will be refused.
QWhat to do when the QR code cannot be displayed due to the smartphone or tablet is malfunctioning or out of batteries.
APlease contact the "Ticket Support Desk" staff next to the theater entrance.
* ID may be required to confirm your purchase.

Other questions
QHow do I enter the theater in wheelchair?
APlease purchase the general seat tickets and call the Tokyo International Film Festival Ticket Information Center at
the contact telephone number: 050-3538-3490 (operator correspondence).

Reception hours: 10/9 (Wed) to 11/5 (Tue) 12:00 to 18:00 every day
*Closed on 10/19 (Sat) and 20 (Sun)

Please visit early on the day and make an inquiry to the screening theater staff. The staff will guide you to the wheelchair area in each screen if there are vacancies. The wheelchair area is limited in number. We may have to decline your request as soon as the area becomes occupied.

In case there are no vacancies, we will be able to guide the guests who are able to move to the seats to the seat which you have purchased and store your wheelchair in the theater. The staff will not be able to carry your body or lift the wheelchair, but will be able to support you by lending their shoulders and hands. Please feel free to ask the staff.

The Tokyo International Film Festival does not sell wheelchair tickets.
If you are unable to enter and view the screening due to the Fire Service Act, etc., you will be refunded on the day of your visit.
QCan the TOHO Cinema Mileage be used?
AScreening at the Tokyo International Film Festival is not eligible for TOHO Cinemas Cinema Mileage.
QCan I get parking service with my purchased ticket?
ATickets for the Tokyo International Film Festival are not eligible for the parking ticket service at each venue.
Tokyo International Film Festival Information Center

TEL: 050-3538-3490 (call center operator)

Service hours: 10/10 (Wed)~11/5(Tue)12:00~18:00

10/19 (Sat) and 10/20 (Sun) will be closed for business.

Basic Information on ticket purchase

Purchase of Openin / Gala Screening / Special Screenings / Closing Ceremony+Tokyo Grand Prix Winning Film Screening tickets are limited to 2 tickets per purchase. The other screenings are limited to 4 tickets per purchase.
All film festival seats are on reserve basis unless otherwise announced.
Please see website film and event page for details of Admission Free screenings and about participation of events.

Notes:
  • Ticket will not be refunded, exchanged or reissued.
  • Wrongful acts such as re-sales of tickets, ticket transaction numbers, and QR codes for commercial purpose are prohibited.
  • We will ask a customer to leave if we find out that tickets have not been purchased at TIFF Official Website or TIFF Ticket Center.
  • Pre-school children are not admitted.
  • The Tokyo Metropolitan Government's Ordinance for Healthy Youth Development prohibits individuals under age of 18 from being at theaters from 23:00 to 4:00. This also applies when these individuals are accompanied by a parent or guardian.
  • Screenings at TIFF are not eligible for Cinemileage (TOHO CINEMAS mileage).
  • TIFF tickets are not eligible for parking services at any of the venues.
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